Refund Policy | Always 305

The Plain English Version

We stand behind every bag. If you are not happy with your coffee within 30 days of delivery, email hello@always305.com and we will refund your full purchase price. No questions asked. No return required. You keep the bag.

That is the whole policy. The rest is the fine print.

1. The 30-Day Satisfaction Guarantee

Always 305, LLC offers a 30-day satisfaction guarantee on every coffee order, including subscription shipments. The guarantee covers the full purchase price of the product (the cost of the coffee bag or sample pack). Original shipping fees are also refunded for the affected order.

The 30-day window begins on the delivery date confirmed by the carrier (USPS, UPS, or FedEx). If the carrier did not provide a delivery date, the window begins on the date we marked the shipment as delivered.

You do not need to ship the coffee back. Please feel free to drink it, gift it, brew it cold, or compost the grounds.

2. How to Request a Refund

You can request a refund in two ways:

Email us: Send a note to hello@always305.com with your order number or the email used at checkout. A short message is enough. We do not require a reason, but feedback helps us improve.
From your account: Sign in at https://always305.com, open the order in question, and click "Request Refund."

We aim to confirm your refund within 1 business day and process it back to your original payment method within 5 business days. Depending on your bank, the refund may take an additional 5 to 10 business days to appear on your statement.

3. Damaged, Defective, or Wrong Product

If your order arrives damaged, defective, or different from what you ordered, contact hello@always305.com within 14 days of delivery with your order number and a photo of the issue when possible. We will ship a free replacement and you will not be asked to return the original product. If a replacement is not available, we will issue a full refund.

This protection applies in addition to the 30-day satisfaction guarantee.

4. Lost or Stolen Packages

If tracking shows delivery but you have not received your package, please:

Wait 48 hours (carriers occasionally mark packages delivered before they actually arrive).
Check with neighbors, building managers, and household members.
Contact hello@always305.com.

We file a claim with the carrier and ship a replacement within 14 business days. If you opted into ShipKeeper shipping protection at checkout, claims are processed faster, typically within 1 to 3 business days.

5. Subscription Refunds

Subscriptions are governed by our Subscription Terms. Quick reference:

Before the next ship date: pause, skip, or cancel from your account at no charge. No refund needed because no charge will occur.
After charge but before shipment: contact us at hello@always305.com to cancel the shipment for a full refund.
After shipment: the 30-day satisfaction guarantee applies. Contact us for a full refund.

6. Sample Bag Orders

Our new-customer sample bag is a one-time purchase covered by the same 30-day satisfaction guarantee as any other order. There is no subscription attached. To request a refund, email hello@always305.com within 30 days of delivery and we will refund the full purchase price plus original shipping. You keep the bag.

7. Promotional Orders, Bundles, and Gift Cards

Promotional orders (discounted bundles, BOGO offers, free gifts with purchase) are covered by the 30-day satisfaction guarantee at the price actually paid.
Gift cards are non-refundable but never expire and have no fees.
Referral and store credit balances are non-refundable in cash but can be applied to future orders.

8. Refund Processing

Refunds are processed back to the original payment method used at checkout (currently PayPal). We cannot refund to a different card, account, or person. If your original payment method has been closed or replaced, your bank or PayPal typically forwards the refund to the new method on file. If the refund cannot be applied, we will reach out to arrange store credit or another method.

Tax and shipping included in the original order are also refunded when the full order is refunded. For partial refunds, tax and shipping are pro-rated where applicable.

9. Chargebacks and Disputes

Please email us first at hello@always305.com before filing a chargeback or payment dispute. In our experience we can resolve nearly any concern faster than a chargeback can be processed. Filing a chargeback while a refund is already in motion may delay the refund and trigger an automatic account review.

10. Changes to This Policy

We may update this Refund Policy from time to time. The "Effective Date" at the top reflects the latest revision. Refunds for orders placed before a change are governed by the policy in effect at the time of purchase.

11. Contact

Always 305, LLC
Attn: Customer Care
Miami, Florida, USA
Email: hello@always305.com